It is winter in Shanghai, which apparently translates to short, cold, gloomy, and overcast days. When it has not been raining the air quality has been poor. It is not Beijing Red Alert poor, but it has already warranted twice receiving this message:
The second time we received it was the day before our flight. It was time to get out of dodge.
The Plan: Leave the drab, choking skies of Shanghai behind for a beach resort in Sanya Bay, on the southern Chinese island of Hainan, known as China’s Hawaii. The island is located at the same latitude as the Hawaiian Islands and is China’s only tropical beach destination. Blue skies, palm trees, warm weather, and a place in China where no one has to check the Air Quality Index. The perfect balmy Christmas getaway.
The Airport: We arrived at Pudong airport at 9:25 am for check in for our 10:45 am flight. Except it turns out that our flight time was moved up, to 10:05 am…and the flight closed 40 minutes before departure…so even before I stepped into the check-in line it was already too late. In all the years and places I have flown I have never missed a flight.
The airline was able to rebook us on a later flight departing at 3:50 pm. I felt rather thrilled we were still arriving the same day and I made sure to take advantage of the time at the airport. We had lunch and then C took a nap while I cracked open the 700+ page book for my January Book Club meeting. Then the flight was delayed two hours. No problem! There was a massage chair place located across from our gate – I had a massage and my daughter sat in the next chair playing nicely with her iPad.
The Plane: Once on the plane I realize this is the first domestic Chinese flight I have taken since 1994.
I particularly remembered a flight from Chengdu to Urumuqi. There was no English to be found on the plane. Instead the information was in Chinese and Russian, the airplane seemed to be an old Aeroflot. The color scheme of the cabin was something like hospital white. Plane cabin temperature was set to somewhere around “sauna” and a leak of some sort dripped on me from the overhead compartment for the length of the flight. And smoking was allowed on the plane.
Fast forward to 2015 and the China Eastern flight is world-class. Comfortable seats, designer cabin colors in a palette of warm sand, professional flight attendants, English information. I sat back and relaxed, reading my book club book to page 345. We were on our way to vacation!
Arrival and Derailment: We land in Sanya at 8:30 pm, 5 ½ hours later than originally planned, but it is 77 degrees so I don’t care. Suitcases in hand we headed to the domestic airport legal taxi stand and wait.
Twenty-five minutes later we are in a taxi. Whew! We are soon to be on our way to the hotel to officially start this vacation. I feel so happy. I tell the driver the name of our hotel and she doesn’t understand. She confers with a taxi line attendant then she grunts in what I assume to mean “ok, yeah, I know where that is” and off we go–all of 20 feet before the driver pulls over, gets out of the taxi, and barks at the occupants of the back of the taxi line. Soon three additional passengers, two additional fares, are squeezed into the cab. I am forced to hold my daughter on my lap.
We stop and the driver tells the man in the front this is his stop. Then the driver gets out and opens my door, takes my daughter off my lap and places her in the street and tells me this is where I get out. “But where is my hotel?” I ask. The driver makes some noises that sound like “I don’t know” and “You can look around here.” She points to the suitcases in the back and I tell her the blue one. And then suddenly headlights are on us, a truck is heading our way, my daughter is in the middle of the street. I am distracted. The taxi driver takes off. I get my daughter to safety. I realize my other bag is in the taxi…with my new computer, my daughter’s iPad, and our jackets…
I walk two blocks with my daughter to the closest hotel. An English speaking manager helps to locate our hotel and takes us there by taxi. We had been nowhere nearby.
At our hotel the police are called. The officer who arrives is far more interested in my marital status than in my missing bag. He is fascinated that I am single, never married and have a child. He says he will return the next day, but I never see that cop again.
In the hotel room my daughter says, “Mom, I am sad about our bag, but this is a beautiful hotel.”
Fuel to the Fire: After breakfast and some beach time I head onto my first order of business to recover my vacation – obtaining chargers for my two phones (the chargers were unfortunately also in the bag).
The hotel furnished me with the location in Chinese where they promised up and down I could obtain chargers for both of my phones. I admit, I was skeptical, but I was thrilled when 30 minutes later we arrived at a phone supercenter, selling just about every phone and accessory you could imagine. Not only did they have a charger for my iPhone 4S but even for the Nokia dumb brick phone provided by the Consulate. I not only felt relief, I felt I had personally thwarted fate in a superhero kind of way.
We had lunch nearby and I bought C an ice cream cone that she nursed our two block walk to the beach and then as we walked along the waterfront. It actually sort of, kind of did remind me of the walkway in Waikiki. If I had been in Waikiki maybe in 1930? I bought C a shell necklace and conk shell whistle from an ethnic Hui woman on bicycle. Although the Muslim Hui are generally a northwestern minority, there is a large group on Hainan. I mused that perhaps there were more similarities between Hainan and Hawaii beyond their latitude and the letter “H.” There is also the military presence (with a base right in the middle of Sanya Bay fronting the beach, much like Waikiki’s Fort DeRussy) and an ethnic group subsumed and co-opted by tourism.
I had difficulty finding a taxi to take us back to our hotel – all the traffic on the beachfront road was heading in the wrong direction, all the cabs already with passengers. Even after turning up a side street to a crossroads, the taxis were few and already full. So I made the decision to take one of the two motorcycle taxis that had been vying for my business for ten minutes.
I know, the parents amongst you may cringe and the Foreign Service Officers may tut-tut my decision. But the current and former backpackers might just give me a thumbs up. C, sandwiched between myself and the driver, yelling “wheee, wheee” as her hair blew in the wind. All was fine until we arrived back at the hotel. I got off the bike and burned my leg, badly as it turned out. Second degree. In all the times I was on motorcycles throughout Southeast Asia I was never burned before…
The Quest: My friends M&S from Shanghai also in Hainan for the weekend joined us for Christmas dinner for company and to get my mind off everything that had happened. And as luck would have it, they hailed a blue colored cab on the way over and secured a telephone number for me. It turns out that there is only one dark blue taxi company in Sanya. How many female drivers could they have?
Bright and early on the second day I prepared for Operation: Get My Bag Back! I started up my iPhone – it was not connected to a phone network and had no VPN, but it could still connect to WiFi and I activated “Find My iPad.” Unfortunately it was offline, but I typed up a message in English and Chinese that would let someone know it was lost and how to reach me. Then I called the tourist complaint line number M&S had provided me and explained the situation in Chinese and then, almost unbelievably, the woman told me an English-speaking colleague would come in at 8 am and call me. Even more unbelievable is at 8 am an English-speaking person DID call me!
At 9:30, after some checking she phoned me back and told me that I should phone the Airport Customer Service number. I did. Incredibly, they also had someone there who spoke English. That woman told me it would be best if I went down to the airport to talk with the Airport Police to locate the surveillance tape of the taxi line for the night in question. Of course! This is China and there are surveillance cameras everywhere!
Off we went to the airport. I located the police station on the second floor and again told my story in Chinese. The officer there did not seem too sympathetic as he stood in front of a four word police slogan that stated something like “integrity, honesty, service, hard work” – similar to one of those annoying motivational posters found in employee break rooms across the US. He informed me that in fact it was another police station that would be in charge of the taxi line and he gave me their number. I asked him, since I had just explained my whole story, if he could call for me. He shrugged and said he could not as it was my problem and not his.
I did call the number and explain again, in Chinese, my story of woe shouting in my phone above the airport and police station din. However, the policeman on the other end did seem nicer and told me he would see what he could do. A few minutes later my phone rang – an English-speaking woman who identified herself as Lisa and a friend of the second policeman. Lisa would prove to be not only sympathetic but incredibly resourceful.
While Lisa did whatever it was she was doing, I went in search of the surveillance tapes. Unfortunately, it turned out that due to airport construction the taxi line bay in the domestic terminal presently has no cameras. Of course it doesn’t! Despite this setback, I took advantage of our time at the airport to have lunch, visit the first aid center to have a nurse take care of my burn, and purchase the only thing resembling a diary from an airport book shop. (Yes, it turned out my diary too was in the bag. I have kept a diary since I was 12 years old and traveled with one all over the world and have never before lost one. Are you sensing a theme here?)
Back to the hotel. Lisa had sent the hotel duty officer the photos of the NINE female drivers employed by the dark blue taxi company for me to identify in a virtual line-up. I selected a few but emphasized that my driver had long black hair worn in a ponytail. We arranged to go to the taxi company the following morning to meet with the drivers and enjoyed the rest of the evening with pool time (well C was in the pool, I was sidelined with my second degree burn) and pizza in our hotel room watching either CNN or the Discovery Channel, our only two English options.
On Sunday we headed to the taxi company. I was quite disappointed to arrive to find only a single female drive in attendance – a woman with short, brown hair. When I explained my disappointment the two women at the taxi company appeared unphased. They said I had identified this woman as one of the possible drivers. I conceded I may have found the face similar from an employment photograph but in other aspects she did not resemble my driver at all. They suggested that perhaps I had confused dark blue with light blue as there was also a light blue taxi company in Sanya. They also incredulously suggested that perhaps I had mistaken a male driver for a woman? I stared at them.
I was told that this one female driver was the only one who had been to the airport on the day in question. Ms. Chen showed me the elaborate tracking system they use on all of their taxis – they could input a taxi driver number and a date and time and show exactly where the taxi had been. It seemed impressive but I could not help but feel they were trying to appear helpful without actually being so. In one final show of assistance they typed up a BOLO (Be On the LookOut) describing my lost bag and sent it out to all of their entire fleet of 200+ drivers. They suggested I also visit the Public Security Bureau, but I was done.
Instead back on the street I hailed a taxi to take us to the 108 meter high Goddess of Mercy statue located at the Nanshan Cultural District Buddhist Cultural Park. I may have lost a bag full of valuable items, received a second degree burn on my leg after an ill-advised motorcycle ride, and spent countless hours in fruitless pursuit of the aforementioned bag, but I was going to see one tourist site in Hainan! The funny part is that on the way I started to think about what I might see the next time we came. If I was thinking about a next time, this time could not really be that bad, right?
I could have seen this as just a crappy vacation where everything went wrong or I could see it as a trip with some challenges and an epic quest, which though was ultimately unsuccessful in obtaining the sought after item, resulted instead in learning valuable lessons on what is truly valuable. I did lose a lot of stuff (about $1300 worth) but I can replace them and am lucky to be in a position to say that.
In the taxi over to the taxi company, my almost-four-year-old daughter turned to me and said, “Mommy, I am sorry about our bag, but don’t worry, it is just games.” She was thinking about her lost iPad, but regardless, she had a point. And if my kid is telling me at this age, I have to be doing something right.